IT support analyst

Náplň práce

• Within this role you will be using English and Czech language on daily basis and working closely with other members of team


• Provide functional and technical knowledge about internal systems from developers to end users


• Develop and maintain knowledge base (users manuals, workflows, FAQ)


• Cooperation with development team to eliminate critical issues


• Proactive communication with end users to analyse informations and functional requirements


• Monitor ticketing system