SENIOR IT SYSTEMS SUPPORT ENGINEER

Náplň práce

• Primary escalation point for all client hardware and software related needs


• Support client related operational tasks: New client hardware imaging and deployments and Application deployments and upgrades


• Windows XP/7/10 operating system support


• Business productivity and manufacturing application support: Microsoft Office 2007/2010/2013/2016 etc., SolidWorks, End user support of Oracle EBS 11i and R12 (company migrating to R12)


• Site level Active Directory object management: User, group and computer object management


• Support of Office 365 / Exchange


• Online related tasks


• Support of remote users


• Support of Cisco Call Manager


• Basic hands on support of Cisco switches


• Basic Windows server support