A well-established, gradually growing international company is currently looking for a L2 Technical Support with Czech/Slovak.
Do you wish to develop your career in IT?
Do you speak Czech/Slovak and English?
Do you want to thrive both professionally and personally?
Then apply right now!
These will be your daily IT support responsibilities:
- Assistance with the OneConference application for users and IT project managers
- Create and manage OneConference platforms for events - point of contact between teams/clients/customers
- Second point of contact activities
- Working accorading to procedures and SLA,
- Assist customers - escalation of issues as well as immediate resolution
- Make use of collaboration tools like Webcasting and Microsoft Teams.
- When necessary, escalation of cases to different Support teams
- Ticket closure and on-site incident and request response.
- Assist in producing technical guides and documentation
