Do you have management experience and would you like to take part in a project of setting up an inhouse Service Desk for an international company in Pilsen? Do not hesitate and send us your CV!
- The Service Delivery Manager ensures that services are provided to clients in a timely, efficient and quality manner.
- Responsible for effective communication and coordinating activities between the parties involved.
- Leads the team that is in direct contact with the client's users (Service Desk and End User Support).
- Manages third party service providers.
- Responsible for the successful resolution of critical incidents.
- Maintains and develops positive customer relationships.
- Provides and evaluates feedback on services provided.
- Actively participates in the continued improvement and enhancement of services.
- Participates in or manages related projects.
