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IT Product Support Coordinator with French | Hybrid

Grafton Recruitment s.r.o.
Hlavní město Praha
Plný úvazek Od 46000 CZK do 50000 CZK

Náplň práce

Do you have some experience in customer service or IT support?

Do you want to learn more?

Would you like to work daily with a complex program, learn it and share your knowledge with the company's B2B clients?



Do you speak English and French?


The company is all about professional growth; this position is just the beginning of your path.

These will be your daily IT Product Support Coordinator responsibilities:
- Serving as product support for the company's B2B clients
- Resolving customers' cases and attending to their needs
- Identification and documentation of technical issues, product solutions
- Empathetic approach toward customers and their needs
- Escalation of more complex issues
- Contribution to project management of product solutions, process improvements, troubleshooting
- Not only escalating issues, but also resolving them! We are looking for a problem-solver